INFORMATION RELATING THE EXERCISE OF THE RIGHT OF WITHDRAWAL
A. Model instruction on withdrawal
- In accordance with art. 49, paragraph 4, Legislative Decree 206/2005 (Code of Use) -
The right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The period where you can make use of the right of return will expire after 14 days from the date of delivery of the purchased products.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement ((e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. The model, completely filled, must be sent via registered letter with notice of receipt or fax or e-mail, to:
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction or the banking details specified by you at the time of the notice of withdrawal. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event, not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
During the withdrawal period, you should take reasonable care of the good whilst it is in your possession. We reserve the right to retain an indemnity from the price of the good that is returned if, during the withdrawal period, the good has been damaged or has been used beyond what is necessary for your verification of such good.
The withdrawal form can be downloaded HERE