Our purchasing procedures will let you amend your order until its final confirmation and dispatch. After you place an order, you will receive an email confirming we have received it. Please note that our order acceptance - including prices validation - and the estimated delivery date will be confirmed by sending you another email.
All the Products listed on our web site are subject to availability. If a Product is not available, we will get in touch with you to inform you and propose - if it is possible - a close alternative. Of course, if we cannot find a suitable solution, we will refund you the full amount paid for the product as soon as possible.
2 OUR PRODUCTS
The images of the products on our platform are for illustrative purposes only as, it is necessary, to identify their characteristics referring to the technical data sheets.
3 PRICES AND PAYMENT TERMS
The prices for the products are exclusive of VAT, which shall be due by the Purchaser at the rate ruling on the date of VAT invoice. Prices may vary depending on quantities, sizes or variants.
We only accept advanced payments, using the most secure and best-known payment methods:
- Credit Cards (VISA, MasterCard, American Express)
- MyBank – It establishes a direct online connection between your and our bank accounts without requiring and saving personal data. The immediate authorization of payments reduces the risk of fraud and chargebacks.
- Paypal – One of the simplest and safest online payment methods allowing you to purchase on our web site without sharing your credit card and checking data details.
Stock products (A) will be delivered within 2-3 working days (for the Italian market) and within 3-5 working days (for the European market). Moreover, it will be always possible for you to check your order’s status through the delivery tracking section available on our platform.
For not stock products, we will be anyway pleased to take care of your request. In this case, we will let you have an estimated delivery date on our order confirmation.
Delivery charges for orders below 300.00€ are 9.00€ + VAT for domestic market. For orders above 300.00€, our delivery will be free of charges.
5 CONSUMER’S RIGHT OF WITHDRAWAL
For the purchases made through this e-commerce website – excluding purchases made from all users registered for VAT to whom the Consumer Code does not apply – the purchaser has the right to return the goods as per the attached information bulletin (Annex A) using the standard withdrawal form here attached as well (Annex B). This is on the understanding that you have returned the products back to us at your own cost, unused (even partially), undamaged and in their original full pack.
6 WARRANTY, COMPLAINTS AND DISPUTES
6.1 We give our customers of our marketed products guarantees concerning the defined quality and compliance with the data reported on the manufacturer’s technical data sheets.
6.2 Upon delivery, the purchaser is obliged to check that the goods are not damaged and report any damages with a) remark of the differences on the delivery notes; b) verification of the boxed material is not damaged; c) notification of the damage to the selling part within 24 hours from receipt of goods.
6.3 The purchaser is obliged to check that the goods are complying with the required technical and commercial specifications. In the unlikely event of you receiving damaged goods on delivery, these have to be signed for as “damaged”. If not, no refund or replacement will be offered. If the products seem to be defective on usage, the purchaser will be asked to notify it by registered mail within 8 days from the date of receipt and send a sample of the product back to us at his own cost, for evaluation. All the products returned and recognized by the manufacturer as faulty will be replaced with an identical product. If the material is not available, you will receive a refund. We will offer a refund of the shipping charges only if the products will be found as defective.
6.4 Where B.M.P. Srl does not receive any written notification from the purchaser in accordance with the clauses 6.2 and 6.3, the products shall be deemed definitively accepted by the Purchaser, who shall forfeit its right to raise claims for any damages and losses, faults and lack of identifiable qualities.
6.5 Our warranty will be exclusively limited, on request, to the replacement of the product or the refund of price paid for the goods following return of products that have been recognized as defective or non-complying. However, the refund or replacement obligation may, in no circumstances, exceed the price paid for the products that have been recognized as non complying.
7 LIMITATION OF LIABILITY
In case the buyer has a justified claim, in accordance with the procedure provided for clauses 6.2 and 6.3, we commit to replace, free of charge or, at discretion of the purchaser, to refund the price paid for the goods. In such a situation, BMP S.r.l. shall have no responsibility or liability whatsoever for damage or loss.
8 APPLICABLE LAW
The laws that govern and apply to this web site are those of Italy. Any claims or suits associated with this web site or its use will be therefore governed by the laws of Italy. For any legal dispute, the only competent forum is the Court of Milan.
By navigating the site the user expressly accepts clauses from 1 to 8 here above and pursuant to and owing to art. 1341 and following of the Italian Civil Code, the Customer declares to know and expressly accepts and approves the following clauses of the terms: 6, 7 and 8.